Customer Issue: Door doesn't reverse properly.
Our Solution: This customer's opener safety sensors were misaligned and therefore the door did not reverse when something got in its way. We carefully repositioned these delicate components and then made sure they were working correctly and that the door was once again safe to use.
Customer Issue: Needed a new opener.
Our Solution: We asked the customer a few questions to assess his preferences and then made a few recommendations. He decided to get the Genie model 4024 belt drive garage door opener from the IntelliG® Pro Series, which we then installed for him and made sure he completely understood how to use the unit's different features.
Customer Issue: Broken extension spring.
Our Solution: After removing the damaged component and inspecting its counterpart (which we discovered was quite worn as well) we replaced both with new extension springs and made sure the door could open again without a hitch.